Support
Need a hand, or spotted a bug? We're here.
Contact us
Email us at contact@udgamai.com and we'll get back to you, usually within a couple of days. Include your account phone number and, if it's about a specific report or listing, a screenshot — it helps us find things fast.
Common questions
How do I report a hurt or stray animal?
Open the Create tab, choose Report Incident, drop a pin (or use your current location), add a photo, and submit. Rescuers nearby are notified right away and can respond from the map.
How does adoption work?
Browse listings in the Adopt tab. When one catches your eye, message the lister directly inside the app to ask questions and arrange a meet-up.
Why does Jeev ask for my location?
Only when you report an incident, browse the rescue map, or list an animal for adoption — so the pin lands in the right place. Jeev never tracks your location in the background.
I'm not getting notifications for nearby incidents.
Check that notifications are allowed for Jeev in your phone's system settings, and that the app isn't force-closed (swiped away from recent apps) — that can stop alerts from arriving.
How do I delete my account?
Head to our Delete Your Account page — it walks you through it and explains what gets removed.
I want to help as a rescuer, not just report.
Set your role from your Profile — rescuers see incidents nearby as they come in and can respond directly from the map.